Return Policy

1.Bundles must be returned in full and unopened in order to receive a refund. A partially sent bundle will not qualify for a refund.

 

2.Once the product arrives back at our warehouse, we will issue a refund. We will not refund any opened products or partially used products. The refund will be issued within 30 days of the delivery date. The customer is responsible for shipping fees.

 

3. For purchases, both items must be returned to receive a refund for the purchase’s full amount. Only the final price paid at checkout, for the merchandise and not shipping, will be refunded.

 

4. The customer is responsible for all return shipping fees. We will not refund or credit any return shipping fees that the customer has paid to resend the returned product back to our headquarters.

 

5. The product is still the customers’ property until we received the product back at our warehouse. Once evaluated, we will issue a full refund for the order if the entire order was sent back or a partial refund if only part of the order is returned.

 

6. For packages with a confirmed delivery by USPS and the customer, claims were not received, the customer must file a USPS claim. Once a parcel shows as being delivered, it is out of our hands and is the USPS’s responsibility. In the case of an invalid address, we will issue a full refund upon receiving the returned package, less the shipping costs. Pure Relief is not responsible for the incorrect shipping address entered by the customer.

 

It is the customer's responsibility to ensure the correct shipping address is entered upon check out. If a package is lost in the USPS and no update has been given by USPS, for example, still in transit, and it’s been 10 business days from the last update, we will deem the package lost and resend a new order. If a customer receives a damaged product, we will need digital pictures to confirm the damage to reship a new order.

 

7. Orders can be canceled only prior to shipping. If an order has shipped and a customer wants to cancel, below are two options.

 

Customer denies the package from the post office, and it gets sent back to us. When received, we will issue a full refund.

 

The customer resends the package to Pure Relief at their cost, as listed in the return policy. Claim Missing Product Policy If your item is missing, damaged, or broken you have 3 days from the time of reported delivery to contact us to submit a claim. After this time period, we are no longer responsible for claims of missing, damaged, or broken products.